A photo of a patient getting their blood pressure checked." width="650" height="461" />If services are not readily accessible at VA medical facilities, the Veterans Choice Program allows eligible veterans to receive care from non-VA providers. Congress created the temporary program in 2014, aiming to alleviate the excessive wait times some veterans faced at VA.
However, we found that it’s unclear if the Choice Program improved the timeliness of veterans’ care because VA’s data are incomplete and unreliable.
When the Choice Program ends, veterans will still receive care from non-VA providers through a new program. We made recommendations related to improving VA’s ability to monitor veterans’ access to care through the new program.
A photo of a patient getting their blood pressure checked." width="650" height="461" />
A photo of a patient getting their blood pressure checked.
